You can place an order through various methods. Here are the steps for ordering directly from the website:

1. Select a Product: Choose the product you wish to purchase.
2. Add to Cart: Add the chosen product to your cart.
3. Proceed to Checkout: Click on "Check Out" to proceed with the order.
4. Enter Personal Details: Enter your personal details and review your order.
5. Proceed to Payment Details: Once all your details are filled correctly, click on "Continue" to proceed to payment details.
6. Choose Payment Mode: Select your desired payment mode and click on "Continue To Payment".
7. Complete Your Order: If you choose to pay online, fill in your payment details and click on "Complete Order".

Alternatively, you can place an order by emailing us at shop@cleouniverse.com.

Cleo Beauty accepts returns under the following conditions:

• An unboxing video is provided at the time of receiving the product to prevent any discrepancies.
• The product is damaged, wrongly delivered, or defective.

In such cases, the product must be in unused and undamaged condition, in its original packaging, and accompanied by the product invoice.

Please note, we maintain a strict no-return policy for all products once they are delivered, except under the aforementioned conditions.

We offer a range of secure payment options through our 100% secure payment gateway service provided by CC Avenue. These include:

• Paytm
• Debit or Credit Cards
• PayPal
• Net Banking
• Wallet Money

Additionally, we  provide a Cash on Delivery (COD) option, which incurs an additional charge of Rs. 100 per order.

You can change your address under certain conditions. Please email your updated address to shop@cleouniverse.com.

Note that all orders are dispatched within 48 to 72 working hours. Therefore, the address can only be changed before the order has been dispatched.

An Order ID is a unique identifier generated when you place an order on our website.

Refunds will be transferred to the same payment method used for the original purchase. It typically takes 5-7 business days for the refund to reflect in the customer's account, in accordance with the bank's policy.

To cancel your order, you can either email us at cancelorder@cleouniverse.com or log in to your Cleo Beauty account and cancel the order directly.

Please note that orders cannot be canceled once they have been dispatched, which occurs within 48-72 hours of order placement.

Once your order is placed, delivery typically takes 5-7 working days. You can track your order by logging into your Cleo Beauty account using your unique order or tracking ID.

To get in touch with our customer support team, please email us at support@cleouniverse.com.

Yes, you need to create an account before placing an order. Click on the login icon in the top-right corner of the website and provide some basic information, such as your name, email address, and password, to create an account.

We ensure utmost safety with our 100% secure payment gateway service provided by CC Avenue, offering multiple safe payment options for your convenience.

Cleo Beauty endeavors to maintain updated product inventory to minimize out-of-stock occurrences. In the event that your desired product is unavailable, please check back in a few days or utilize the "Notify Me" feature on the product page. This feature allows you to provide your email address and contact details so that we can inform you promptly when the item is back in stock.

Yes, Cash on Delivery (COD) is available across all locations in India. Please note, an additional charge of Rs. 100/- is applicable on all COD orders, in addition to your cart's total amount. However, COD is not available for orders exceeding Rs. 1500/-.

Yes, there is an additional charge of Rs. 100/- for every Cash on Delivery (COD) order placed.

Orders are typically dispatched within 48-72 hours from the time of placement. Once dispatched, you can expect delivery within 5-7 working days.

To track your order, please log into your Cleo Beauty account using your unique order or tracking ID. For further assistance, you can contact our customer support team at shop@cleouniverse.com.

Regrettably, we do not offer samples of our products at this time.

No, we do not conduct any animal testing on our products. We are committed to the integrity of natural creations, and all our products are clinically tested and certified 100% cruelty-free.

Yes, all our products are crafted using sustainably sourced, fresh, and raw natural ingredients and herbs that are suitable for all skin types.

If you receive a damaged or defective product, please upload an image of the product on our refund and return page, or contact us at support@cleouniverse.com for assistance.

Once placed, orders are typically delivered within 5-7 working days.

Yes, Cleo Beauty ships globally to all serviceable locations, ensuring compliance with geographical boundaries and regulations.

No, there is no age limit to use our products. All our products are formulated with fresh and unadulterated natural ingredients, making them suitable for people of all ages and every skin type.